Hoodrat Snacks subscription boxes are NOT eligible for returns, exchanges, or refunds once shipped.
In the event that your box is returned to our warehouse because of an incorrect or invalid mailing address due to your error, then we can either
Issue you a refund less the cost of shipping (see Subscription Box Shipping Fees page), or
We can ship your box to your corrected address after you pay the shipping fee for us to re-ship your box.
Note: Refunds can take 5-10 days to show up on your statement depending on how quickly your bank and/or credit card company processes it.
If you happen to find that a product has been damaged during shipping or in the rare case that a product is missing altogether, please let us know as soon as possible by emailing us at firstname.lastname@example.org and sending clear photos of the damaged item(s), the packaging, and the shipping label. Photos must clearly indicate the identity of the product and should not include any unrelated products in the background as this can be misleading and confusing.
Due to our highly fluctuating inventory, the email and photo(s) must be sent within seven (7) days of receiving your shipment. Validity of the damaged or missing item(s) will be determined at the discretion of the support team. We cannot guarantee that we will have that specific item(s) in stock, but we will try our best to make it up to you! Any replacement products will be shipped with your next month's box.